Call Us Mon - Fri 9:00 am - 5:00 pm Sat 9:00 am - 4:00 pm 0843 658 0062 or 01342 321121

About Us

Our Company

Trading online since 2004 Tapstore have carved a niche within our market and have grown to become probably the largest specialist online brassware retailer in the UK.

 

Who Are We

Born out of an idea 1st conceived by Tim and Paul in 1999. Our aim was to deliver a unique product portfolio at a competitive price all wrapped up with a second to none customer service package within an easy to use website.

With over 50 years experience in bathroom design, plumbing, and product development we hope the passion and enjoyment for our product selections comes accross throughout our websites. Not only that you can rest assured we only select products from leading manufacturers who can guarantee they follow our ethos of "the customer comes first".

 

Where Are We

Based in East Grinstead:

 

Our Offices and Showroom
Phoenix House
Lingfield Road
East Grinstead
West Sussex
RH19 2EU

 

You are welcome to contact us by telephone on 0843 658 0062, or by email sales@tapstore.com

 

Using Our New Website

We hope you find using our new website as easy as it is intended to be, simply select from the available catagories, then you can refine your search with our "Quick Product Finder" on the left. Products are shown with a thumbnail image, product name and price. For more detail, specifications and larger images click on the thumbnail or name.

When you have found a product you would like to buy use the "Add to Basket" button, then either continue shopping or "Proceed to Checkout" where your payment and delivery details are taken via our safe and secure payment service providers, Sagepay. With Sagepay you can be sure you are in safe hands throughout your entire checkout process.

 

14 Day Money Back Guarantee

All orders from Tapstore.com are covered by our 14 Day Peace of Mind Guarantee. If you want to return any product, whatever the reason you can do so within a 14 day period.

All we ask is that your product has all it's original boxing and packaging (undamaged). It has not been used and is in an as new, resaleable condition then we will accept it back.

 

Please see our Returns Policy for full terms and conditions.

 

Delivery

We aim to offer a fast delivery on all orders. Subject to stock you should expect to receive your order within 2-10 working days.

 

We try to keep our delivery charges simple. All orders carry a single delivery charge of £7.98 (this does exclude some post codes - please see here).

Help, Advice and More

We pride ourselves with our Customer Service and are always here to help. If you have any questions, queries or need advice please do not hesitate to contact our sales office.

 

As an online retailer with a difference we have always tried to bridge the gap between being a "faceless" website and conventional retailer, we cannot stress enough that we are here to help and welcome your call or enquiry.

 

It does not stop there - when you receive your order, if you need help or advice installing it call our technical helpline, again we are here to help.

 

A BIG thanks to all our visitors and customers.

Paul Smart
Tapstore.Com